Reference

Open with jostoto Legal clarity

jostoto Legal brings our access rules, privacy approach and account conditions into one place before you open an account.

Access depends on local lawPhone verification before accessDANA and QRIS records
jostoto Open with jostoto Legal clarity
POLICY CONTACT

Contact us about Legal questions

A clear support route helps when a Legal question concerns your account, wallet record or access status.

Account access Use the support link inside your account when phone verification or a Legal access condition needs clarification. Include your registered number so we can match the request to the correct account record.
Wallet records For DANA, OVO, GoPay, QRIS, virtual account or bank transfer questions, open help beside the cashier path and attach the payment reference. We can then separate a policy query from a wallet status query.
Policy changes If you want to question a Legal clause or request a correction to account data, send the request through account support. State the clause or record clearly so our team can route it for handling.
RECORD PRACTICES

Protect your Legal account record

Legal handling depends on accurate records and a controlled account path, not on vague promises. We use the phone verification step before account access, keep wallet references attached to the relevant transaction…

Account data

We use the phone number and account details you provide to identify your account, apply access conditions and respond to Legal requests. Check your account record carefully before asking us to amend it.

Cookie choices

Cookies can support sign-in continuity and page settings on your device. If your browser blocks them, the Legal and account path may not behave as intended; you can adjust browser settings yourself.

Security checks

Phone verification helps connect account access to the number you submitted. Keep your verification details private, and contact account support if a login or wallet record appears that you do not recognise.

Record retention

We retain account and payment references for the period needed to handle account administration, security checks and Legal obligations. A request about a retained record should include the relevant account reference.

Request changes

You can ask us to correct account details or explain how a policy applies by using the support route inside your account. Describe the requested change and include supporting account context.

Who handles contact

Account support receives Legal questions, access concerns and data requests through the logged-in help path. Payment references from DANA, QRIS or bank transfer help us identify the right record.

Find answers about jostoto Legal

These Legal answers address the questions that usually come before account opening or a policy request. We keep the wording practical: access depends on local law, payment references support account checks, and requests should come through the account support path with enough detail to locate your record.

jostoto Legal covers account access conditions, privacy handling, cookies, security checks, record retention and policy contact. For Indonesia, eligibility depends on local law and the applicable terms shown before account access.

Yes. Account eligibility depends on local law and may depend on the location connected to your account. We show the applicable access conditions where local law permits before you proceed with phone verification.

Sign in and use the account support path to request a correction. State which record is wrong, provide the registered phone number and explain the change so we can locate the relevant Legal record.

Payment references from DANA, OVO, GoPay and QRIS can form part of the account record used for reconciliation and security checks. Keep the reference available when asking about a policy or wallet matter.

Phone verification connects the account path to the number you submitted and may be required before access. If the number or verification status is incorrect, use account support to request help.

Yes. Send a retention question through account support with your account reference. We retain records for account administration, security checks and Legal obligations for the period required for those purposes.

Use the support link inside your account and identify the clause or access condition you want explained. Adding a wallet reference or phone number can help us route the request accurately.